In the latest round of customer satisfaction survey, conducted by an external agency, H&T Presspart achieved an average satisfaction score of 8.52 out of 10, demonstrating a continued strong engagement of our customers.

The customer satisfaction survey is completed digitally H&T Presspart’s accounts who represent a cross-section of the customer base by products, revenue, and geographical location and during the survey, we ask our customers three questions:

1. On a scale of 1 to 10 (where 1 is low and 10 is high), how likely are you to recommend H&T Presspart to a friend or colleague?”
2. What makes you feel this way about H&T Presspart?
3. In your opinion, what should H&T Presspart focus on to improve further?

Some of the key strengths of H&T Presspart which were highlighted by the customers in this year’s survey included quality, collaboration and responsiveness. We also received some constructive feedback from our customers on how H&T Presspart can improve even further

As with every survey, we have now started a detailed review process of the results and constructive comments and actions will be defined.

Finally, this result is a reflection on all the hard work and dedication of all our employees, and it is showcasing our #1TEAM philosophy.